100% Satisfaction Guarantee & Refund
Not satisfied with the quality of our products?
No problem! - We accept returns within 14 days (after delivery).
Our conditions for returns:
- Sealed and unopened returns: 100% store credit.
- Opened returns (min. 80% content left) - 100% store credit back.
- We do not offer any refunds even if the item is still sealed - All sales are final.
- Please contact our customer service if you wish to return a product!
- Our return conditions only apply on orders up to $500USD.
- For larger orders, we will offer individual return solutions.
- Please contact our customer service.
- For already exchanged/reshipped items or our sample packs we do not accept a return or exchange.
- Any abuse of our return policy will result in a blacklisting from our store.
We highly recommend placing a smaller order before buying larger quantities.
Frequently asked questions
Where do we ship from?
All orders are be shipped from our U.S. warehouses.
Why was my payment declined?
Unfortunately we are forced to use overseas processors. Due to this your credit card needs to be unlocked for international transactions. Normally, you can unlock your card by giving your bank a call. Please note that too many failed attempts may cause a 24h block at our payment processor.
When will be a restock available?
We always post new stock updates on the front page of our website and on our Facebook page.
Do we ship on Saturday?
No. Orders are shipped from Monday to Friday.
Do we offer express service?
No. All orders are dispatched with USPS Priority.
Do we accept prepaid credit cards?
Yes, but the prepaid credit card must be unlocked for international transactions from overseas cardholders. Please make sure that it is a prepaid credit card and not a prepaid debit card.
I got charged additional fees with the payment?
Depending to your contract with your bank, they might charge you an international transaction fee. We charge the exact amount as stated in the checkout.
Do we ship to Canada?
We do not ship to Canada. US customer only.
Do you offer phone support or a call-back service?
No. We do not offer any kind of support by phone. We will also never ask you for any kind of private data or credit card number by telephone. All orders need to be placed by the customer on the website using our secure payment gateway.
Do we offer free samples?
The product I have received does not look like on the pictures on your website. Is this a mistake?
Please be assured our warehouse labels all strains correctly. The pictures on our website are examples and might not reflect the exact same color of the product you receive.
Do we resell returned items? For a cheaper price?
No. Unsealed return-items won't be sold again due to our quality-regulations.
Do we have a physical store or a pickup location?
Do we ship in discrete packaging?
Yes, all packaging is discrete and the return address is marked as “Shipping Department”.
Do we offer a discount on higher quantity orders?
Discounts will be applied automatically in your cart, if available.
Do we offer lab results?
No, we do not publish all our lab results to the general public since every batch is individual. Please be assured that all of our products undergo a strict control process, in order to assess its quality and ensure steady and highest possible product standards. We urge you to buy a sample pack to test out any products before making a larger order.
What is this e-mail from Shipping Easy ?
Our shipping is organized via Shipping Easy. All tracking information you receive will come via email from Shipping Easy. We don't monitor the automatic shipping emails, so if you have a question about your package, please get in touch using our contact page.
I placed my order on Thursday, but it's Monday and I don't have my tracking yet. Why is this?
This can be due to a couple of reasons. Your order may already be shipped, but the automatic email process somehow slows down on Saturday and Sunday, which most likely has something to do with the postal tracking system updating on the weekend. It can also be that the possible 24-48 hr dispatch time has overlapped with the weekend. Fear not, you will receive your tracking and your package very soon.
May I use a Hotmail.com account?
Yes, but it is possible our messages are filtered by the spam filter. Please check your spam folder and alternatively use a different e-mail address if available.
If you have any other questions, please feel free to contact us and our customer support will get back to you.
Thank you for your continued custom.