Frequently Asked Questions

Our helpful support staff is available Monday through Friday to assist you. If you have any questions about an order you've placed, please check the answers below or email us at support@buy-kratom.us or send us a message. We will respond to your queries as quickly as possible. Please review the Kratom FAQ as it contains important information about your orders.

Shipping and Order Information

Where will my order be shipped from?

Your order will be shipped directly from our U.S. storage facility in Texas.

Why did you send my order USPS instead of FedEx (or vice versa), as I requested?

We always strive to ship your order as requested. However, the shipping carriers and your address will ultimately determine how your package is sent out. If your address cannot be verified through the shipping system, which utilizes the USPS database, we will need to send it via USPS. USPS is the only carrier that does not impose an additional hefty fee for an address lookup or correction. Shipments to P.O. Boxes will also need to be sent through USPS.

If I order a product on Saturday, when will it be dispatched?

Unfortunately, we only ship Kratom from Monday to Friday. Any products ordered on the weekend will be dispatched on Monday.

Do you ship your products to Canada?

We only ship Kratom to the United States, but please continue to check back as we are always looking at options for expansion.

Is there an option for expedited delivery?

Unfortunately, we currently do not offer expedited delivery, but we are continuously evaluating our options to potentially introduce it in the future.

Is the packaging discreet?

Yes, all of our packaging is plain. The only information we will add is the return address, which will be shown as "Shipping Department."

I prefer to collect my Kratom in person. Do you have a physical store or pickup location?

Apologies, but we do not operate a physical store or offer pickup options at this time. However, we provide discreet delivery of our products through USPS or FedEx to prioritize your privacy and confidentiality.

If I order from outside the USA, are there any customs or other charges I need to know?

At the moment, we do not currently ship Kratom overseas.

Pricing and Discounts

Is there any discount for bulk orders?

Yes, discounts for bulk orders are applied automatically at checkout when a qualifying purchase is made.

Product Information and Testing

Do you test the products in a laboratory?

Yes, we test our Kratom products for heavy metals, chemicals, and effectiveness. Clumping in the product is a result of the sterilization process and does not indicate moisture or contamination.

How often do you restock your Kratom?

We consistently restock Kratom and provide updates on our website’s homepage or product page.

I have compared the Kratom I received with your website's photographs, which do not look similar. Could I have been sent an incorrect product?

No, all of our products are labeled correctly, and we have strict procedures to ensure no mistakes occur. Since Kratom is natural, there is always the potential for color variation.

Can I see a copy of the lab results?

We do not release our lab results publicly, but each batch is independently tested. We guarantee strict quality control measures and have a return policy for any concerns.

What are the known effects of White Vein Kratom?

White Vein Kratom is often associated with stimulating effects, potentially providing increased energy and alertness, as well as enhanced focus and mood.

What are the known effects of Green Vein Kratom?

Green Vein Kratom offers a balance between stimulating and relaxing effects. It may help with energy and focus while promoting stress relief.

What are the known effects of Red Vein Kratom?

Red Vein Kratom is commonly linked to sedative effects, often used to promote relaxation and possibly providing pain relief.

What are the known effects of Yellow Vein Kratom?

Yellow Vein Kratom is less common and may combine characteristics of green and red strains. Its effects vary but typically offer a balance between stimulation and relaxation.

General Inquiries

I have never tried Kratom. Do you offer free samples?

Unfortunately, we do not offer free samples of Kratom at this time.

Is there an option where I can speak to someone on the telephone?

We do not provide telephone support but are available via email for any inquiries. We do not request sensitive information like credit card details over the phone.

How long does Kratom stay in your system? Or how long does Kratom last?

According to some reports, Kratom effects may last between 12 and 48 hours, depending on the user’s last dose. In some cases, it can stay in the system for three to five days. To learn more about the effects of kratom read our detailed article.

Where to buy Kratom tablets online?

For years, we have been the top choice for both experienced and new users in the kratom world. We always ensure that our products, including tablets, meet high-quality standards and provide consistency in effects, as well as product reliability. We welcome you to choose from our wide variety of high-quality kratom products.

How do I know if Kratom is legal where I live?

We have an in-depth article outlining the current legal status of kratom in the U.S. and other countries.

How old do you have to be to buy Kratom?

The legal age to purchase kratom varies by state in the U.S. Most states allow individuals aged 18 or 21 to buy kratom. However, some states and local jurisdictions have specific regulations or outright bans. Always check your local laws before purchasing.